Distance Sales and Service Agreement
Overview of the pre-contract information, sales conditions and service-performance principles applied to online travel sales.
Product-specific conditions, cancellation rules and operational details are displayed before payment.
In distance sales, providing clear and sufficient information before the user enters into the agreement is a core principle.
Because travel products are date-sensitive and supplier-dependent, the applicable conditions are displayed according to the relevant product type.
Information Displayed Before Booking
- Seller identity and contact information
- Key characteristics of the service
- Total price, additional charges and currency
- Cancellation, amendment and withdrawal regime where applicable
- Timing and operational details of delivery or performance
Contract Components
- Pre-contract information summary
- Product-specific conditions
- Cancellation and amendment matrix
- Payment and confirmation flow
- Complaint and written-request channels